Frequently Asked Questions

Everything you need to know about shopping with Mute Bank.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

Mute Bank accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Do you offer international shipping?

Currently, we only ship to domestic addresses. We are working on expanding our logistics to support international customers in the near future.

Is my personal information secure?

Yes, we use industry-standard SSL encryption to protect your data. Your payment information is processed through secure gateways and is never stored on our servers.